Connect the Hub’s power cable with the blue tab. Ethernet cable is faintly easy to hide. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Stream from Virgin Media. Lets us know how the appointment goes. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Using two boxes simultaneously would require an addition to your subscription, though. Browse Virgin Media Virgin Media Community. Connect the end of the 1. on 10-02-2023 10:41. Security matters. 22/11/12 - 11:50 #6. The main socket fed by this. the street is enabled for the service. . What needs to be done is for the new Virgin Media CV21 connection. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Buy the appropriate extension cable. No, any cables within the house can be touched as much as the householder wants to touch them. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Back a step. Up to speed. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. The wall socket is currently in the living room and I need it moved to another room. Feb 22, 2022. 01/09/14 - 13:14 #2. The PC had no signal. Requesting CM IP address - Home Move. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Adduxi. Firstly a 6 metre run along the living room wall. 24 Jan 2007. I will assist you on getting this done for you. All the cabling is the property of Virgin Media and must not be touched. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. 24-03-2021 05:06 PM. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Sign in to My Virgin Media a. Turn on suggestions. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. Hello, I just moved in my new flat and I received the QuickStart installation package today. Turn on and start the Hub. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). Browse Virgin Media Virgin Media Community. I. We would like to show you a description here but the site won’t allow us. You need something called a barrel to connect the two. I then unplugged the Pod and plugged it back in again and then it worked. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. the other Virgin Media boosters will connect to this one. Any other way is going to cause you a load of hassle. I asked the person on the phone multiple times if she was sure, and she. All the wall sockets I can see are for BT. com. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. You need something called a barrel to connect the two. . Virgin Media services are only available in eligible Virgin Media network areas. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. We appreciate you reaching out to us for this query. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. This video will show you how to install a Virgin Media extension cable. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). Step 5. Account - Cable. The box does however have a hole in the bottom, through which i could see some. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Best to wait for a VM staff member to get to your post in 2 or 3 days time. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. You may still need to pay an activation fee, but some deals will offer activation for free. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Feed this disconnected extension wire into the VM socket and. £ 9. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Security matters. KIDDERMINSTER. This TEL1 socket serves the same function as the old 'telephone master socket' did. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. Make sure to take our kit with you when you move. Does your wall socket look different? Your wall socket may have adenine mate attached into it. When your number transfers, your BT socket will go dead. Turn on and start the hub. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). As I'm moving it back to the original location, is. Browse Virgin Media Virgin Media Community. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. You may need to use the. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. on 17-12-2022 10:39. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Turn on and get connected. Switching broadband provider is as easy as 1, 2, 3…. I was told when purchasing the broadband package that fi. Quickstart is the quickest and easiest way to setup our services. Solved: Could someone please contact to arrange to move my socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. It’s easy to switch your TV and landline services too. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. My Virgin Media App. Pay £75-£99 for Virgin Media to do it. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. cancel. The new fibre phone line is designed to work with the same phones as the old copper line. OR. Another option might include. Re: Using existing Bt sockets with virgin. No knowing the layout of you home doing this might be less obvious than the thick VM cable. I therefore need to get the virgin internet from the front room to the offic. There should be a wall mounted box somewhere inside that has an F socket on it. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Summary of Contents for Virgin Media Virgin TV V6. ) Some advice- New customer signing up before moving into new home. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Tudor. The steps that the Virgin. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Switching from Virgin? If you're switching from Virgin. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. Account - Cable. . 1) The home phone switchover to 21CV service. Schneider Electric Lisse Deco 1-Gang Duplex Multimedia Socket Polished Chrome with White Inserts (715FF) compare. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. So the technician will install a coaxial outlet where you want the modem. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. u just run a long cable from the box inside to whatever room u want. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Dave. We would like to show you a description here but the site won’t allow us. Manage Your Account. Plug into the wall socket. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. Here you’ll find all the help you need for Virgin Media related problems and issues. Options. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. I'm a Very Insightful Person, I'm here to share knowledge. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Switched On Families. Moving a Virgin Superhub. Turn on and start the Box. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. VM has a rolling programme of work to move all customers over by 2025. Check your DMs btw. Perfectly safe to remove it. Calling a virgin landline - Ringtone had changed. When you’re booking your move, let us know if you want to choose a new package for your new home. All forum topics. OR. (knowledge is power) Sun 05-Jan-14 12:53:34. We only have the Open reach Master socket 5C. Chris. It is possible to re-enable the existing sockets with this CV21 upgrade. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. 5m/4. " The hub is upstairs as previously said. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. We would like to show you a description here but the site won’t allow us. The Stream remote. • Turn on your TV, then using your TV remote, press the Input, AV or Source button. Surrey. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. Also there will be an external, often brown, omnibox. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). Like the TV cable we have too. Manage Your Account. I will send a private message - watch out for the purple envelope inviting you in. You’ll then be able to use your same old phone to make. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. What type of cable does Virgin Media use? SSL Coax. ) The hub will be in here too. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Yes, Virgin Media will send out pre-paid packaging so that you can return your router and set-top box – don't forget to include all the extras like WiFi pods and boosters (if you have them), the remote control and even power cables. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. Location. Step 2: Order your Sky Broadband service. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. The two sockets on the wall on the RHS are telephone sockets. Tried looking but can't see a way to book an engineer for this? Thanks. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Buy the appropriate extension cable. And, of course, you can only use boxes supplied by VM. My dad bought the 1gbps package and arranged the delivery for - 5273209. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. You . I still have 6 months fixed contract with VM. . Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. All our services will be set up so, once you’re in your. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I am going to cancel. At least spell your title correctly jeezus . 1 ACCEPTED SOLUTION. A BT master socket. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. My problem, like many others is the main phone line is in one room and the hub in another. The top “capped” one is marked FM & has been disused since cable went digital. Re: Move Virgin wall socket - Virgin Media Community - 5409168. We can certainly get a move of the. Reply. Pop the power cable into a nearby plug socket, and turn it on. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. Superfast Broadband. jbrennand. VM don't use fibre inside the property. Not had any success calling. Paul. 2: Seeker. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. Solved: Hi - I need the Broadband wall socket and telephone socket moved. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. So you can either unscrew this one & push on the connector provided in the Quick Start pack. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. Account - Mobile. This TEL1 socket serves the same function as the old 'telephone master socket' did. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). You’ll see an amber light on the front of the TV Box. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. easy install. Buy move who red label end of the white cable into the wall socket. 2. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. The house is a new build, there's no lead in the paint, no aquarium or anything like that. The cable could be hidden within, or behind, furniture. The problem is the Hub is in my Study and the - 4964746. The RJ11 sockets will be redundant. Once you have the adapter, you can use it to plug your phone into your hub. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. The Passphrases of the SSIDs must match. on 04-12-2022 14:39. I'm just waiting on VM to contact me on here now to arrange it. Kind Regards,. The RJ11 sockets will be redundant. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. To double check, as we know the red cable is working, try putting that into the other sockets to see if the lights come on. I've spoken to Virgin who have said yes along with £99. Account - Cable. cable from wall. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Tool for removing cable box. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. The one thats on the bottom is the one you need for Virgin. Follow these steps to install your virgin Media Broadband, TV and Phone service. I checked the website and was -. If speeds aren’t as good as they could be, try your Pod in different places. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Save £105. WPA3 encryption) and a 2. I don`t suppose the cable that goes into my TV box can be used, using a splitter maybe so the one cable goes into the SH and the TV box?? Thanks. We all know and love the internet and TV services that can enter our homes through entry points. However, I do not have any of the specified wall sockets available. The closest I could find was this, which. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. 04kg, it will easily fit under – or even alongside – any TV. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I can't navigate the IVR to get through to a person to actually talk about what I want. On top of that, Virgin Media also offers a self-install option. I have the most. Re: Moving virgin media wall socket. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. A master socket is the main socket for the phone line in your home, not an extension socket. Any other way is going to cause you a load of hassle. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Book your move Once you know you can use our services at your new address, get in touch to book your move. If you can wire a plug, you can move it. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. I am happy to help with this. They will respond here in a few days. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. This follows on from an appointment made for last week. The cable is a shotgun cable, with a coaxial cable glued to another cable. This will allow a RJ11 socket at the telephone. Very Insightful Person. We would like to show you a description here but the site won’t allow us. No, you can keep using the same phone you’ve always used. First, check that your device is running the latest software as this might be causing the issue. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. All the sockets are put in for you if they do not exist already e. 3. Tudor. Be aware it may complicate things though if you do come to order cable in the future. If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Fibre Broadband. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Provides a range of audio and video signal connections. OR. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. A master socket is the main socket for the phone line in your home, not an extension socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Buy Multimedia Sockets at Screwfix. Connect a pair into pins A & B. into the Virgin Media socket on your wall. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). 0a output. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Simplistic way will be running cable round the top of the skirting mate. Your number will transfer to the Virgin socket. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. Remember, have your Virgin Media network name and WiFi password ready. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. #VirginMedia #VirginMediaQuickStart #V. On top of that, Virgin Media also offers a self-install option. Very Insightful Person. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. 26-07-2023 8:48:18 PM. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. Virgin Media have used the Openreach socket to provide telephone services. You’ll need to return your Virgin Media Hub. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. If they do come on, then again its a white cable/plug in issue. I am so sorry to hear that you seem to be missing a wall socket in the home. Luckily, most newer computers have one already. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. The SSID must be password protected. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). We are about to move into a property which we are renovating, including a complete rewire. on 17-03-2023 15:45. Step 2: Order your Sky Broadband service. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. VM is doing this area-by-area. It might though take from a couple of days to a week to then get the tech visit. Account - Mobile. Back a step. ) The. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Browse Virgin Media Virgin Media Community. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Choose the best spot for your wifi hub. The steps that the Virgin. Virgin Media Price Guides. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. There's a couple of different issues you have mentioned here so I will deal with them each individually.